Transform your business and customer relationships through Dynamics 365

With an ever-changing business world, it is ever so important to be able to both build and maintain customer relationships at all costs. Dynamics 365 or Dynamics CRM provide a game-changing solution to help satisfy this requirement.  

In our latest blog article, we will discuss Dynamics 365 in more detail, what it is, how it works as well as how to select the right option for your business. 

The importance of understanding both CRM and ERP 

Before we delve into things, let’s have a quick discussion around the key concepts. CRM is basically a set of software created to enable businesses to both manage and improve their engagements with customers. Whereas on the other hand, an ERP is software that has been created to enable businesses to manage internal processes such as finance, human resources and many, many more. 

You will find that in the vast majority of cases, businesses choose to collate their CRM and ERP systems to help drive efficiency as well as collaboration between both internal and external business functions. 

A revolutionary CRM for your business 

If you didn’t already know, Dynamics 365 is a revolutionary solution that brings together all the best bits of both CRM and ERP into one centralised system. Most businesses use this solution to manage all aspects of their customer relationships from the initial engagement right through to continuous and ongoing support. 

Going down the road of the CRM modules 

Let’s talk you through the core functions that Dynamics 365 can provide to your business: 

• Sales – This application equips you with all the tools required to manage the sales cycle from the identification of leads right through to closing business. 
• Marketing – This application enables businesses to build and deliver personalised campaigns to help meet their specific marketing targets. 
• Customer Service – This application equips you to be able to deliver the best customer service which can help your business to build customer loyalty. 
• Finance – This application gives you all the tools required to manage the finances of your business. 

What are the core benefits of Dynamics CRM? 

It is important to understand that Dynamics 365 can help deliver a wide range of advantages such as: 

• Improved efficiency: Use automation to enable your employees to save time to allow them to focus on other more important tasks that add value to the business. 
• Drive more sales: Identify leads, follow opportunities and win business quickly. 
• Revolutionise your customer service function: Deliver a personalised and effective service. 
• Reduce costs: Use automation to simplify processes and collate data to save resources. 

In Summary 

You will find that Dynamics 365 is a game-changing tool that enables businesses to improve customer relations, boost sales as well as to reduce costs. It is reliable and the perfect choice for all businesses regardless of size. 

Next Steps? 

If you are a business that is looking to transform the way you work by implementing our Quick Start CRM package or implementing our Quick Start Business Central ERP package or want to discuss your specific requirements in more detail, then please reach out to our Dynamics 365 experts now. 

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