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Dynamics 365 vs NetSuite: Which Option Is Right For Your Business?

Is your business currently looking for a comprehensive business solution?

With so many different CRM options available, it can often be hard to know how to evaluate each individual one. To help you understand which CRM system will best fit your business, we’re going to compare two of the biggest competitors in the CRM market: Dynamics 365 and NetSuite.

These two competitors have more in common than some of their other competitors. For example, both of these systems started out as cloud-first software with both solutions rolling together CRM, ERP & e-commerce into one interface aimed at targeting small and medium sized businesses across the UK.

It is safe to say that some businesses, due to size and the industry they operate in, may not require both CRM and ERP solutions.

Dynamics 365 vs NetSuite CRM

Both Dynamics 365 and NetSuite products consist of three main touchpoints for CRM: sales, marketing and customer service.

NetSuite’s CRM product which is known as CRM+ was officially released back in 2005 & was seen as their transition from accounting software into a tailored business solution provider.

Dynamics CRM was launched by Microsoft back in 2003 and became their official customer relationship management part of their Microsoft suite of products. Further to this, in 2011, Dynamics CRM became available in the Cloud with more recent versions helping to form the basis for more intelligent CRM applications that are now present within Dynamics 365.

Key Features

NetSuite CRM+

As with many different cloud-based service providers by splitting down NetSuite’s functionality gives a greater flexibility for many businesses when it comes to creating a solution that meets the requirements of their business. NetSuite CRM+ platform consists of four core modules:

Module

Core Features

Sales Force AutomationOpportunity management 
Sales Forecasting
Quote and order management 
Incentive compensation management 
Customer Service Management Case management 
Customer portal
Knowledge management 
Time tracking
Marketing Automation Lead reporting and analysis
SEO 
Landing pages and forms
Campaign and email management
Partner Relationship Management Lead management 
Joint selling 
Joint demand generation 
Knowledge management and sharing 

Dynamics 365

As with the NetSuite software above, the CRM functions of Dynamics 365 are broken down into unique apps with more future applications on the horizon. By being developed in this way, it provides users with the opportunity to only use the functionality that their business needs and nothing more. Each of the apps can be used individually or as part of a more tailored approach with all Dynamics 365 apps as well as in unison with both Office 365 and Outlook which are able to both share and synchronise data across the different apps.

Dynamics 365’s core CRM service consists of the following:

ModuleCore Features
Dynamics 365 for SalesCustomer data management
Partner Relationship Management
Task management
Sales performance management
Contract management
Quote and order management
Marketing automation
Customer service
Knowledge base management
Reporting and analytics
Dynamics 365 for Customer ServiceCross-channel customer case management
Knowledge base management
Service intelligence
Incident routing
Microsoft Social Engagement

Social media management
Social listening
Social Selling Assistant
Social analysis and insight

With Microsoft also offering additional apps which come to include:

ModuleCore Features
Dynamics 365 for MarketingCustomer journey creation
Multichannel campaigns
Event management
Webinars
Lead management
Marketing insights
Dynamics 365 Portals
Dynamics 365 for Field ServiceWork orders
Scheduling and dispatch tools
Inventory, purchasing, and returns capabilities
Billing capabilities
Time tracking
Dynamics 365 for Project Service AutomationProject Planning
Resource Management
Time & Expenses
Project Analytics
Project Billing

Pricing Structures

NetSuiteCRM+

NetSuite’s software pricing is not provided for its CRM solutions with users needing to make an enquiry directly to NetSuite or through a NetSuite partner to be able to obtain a quote.

When a business sign ups for NetSuite they need to buy a standard NetSuite license (Small, Mid-Market or Enterprise) depending on the size of your business and add in other modules as and when needed. In terms of a ballpark figure, a baseline NetSuite license starts at around $999 a month (approx £862 a month).

Dynamics 365

Microsoft has recently changed the way that they license Dynamics 365 applications. Please find below the new pricing breakdowns per user per month excluding VAT for the Dynamics 365 base licenses

ModuleCost Per User Per Month
Dynamics 365 for Sales Enterprise
Dynamics 365 for Sales Professional
£71.60
£49.00
Dynamics 365 for Customer Service Enterprise
Dynamics 365 for Customer Service Professional
£71.60
£37.70
Dynamics 365 for Field Service£71.60
Dynamics 365 for Project Service Automation£71.60

Additional Team Member licenses are priced at £6 per user per month.

Pros and Cons

SoftwareProsCons
Dynamics 365- Dynamics 365 is a single-tenant solution which allows users more flexibility over updates with the option to choose to update or not.
- Dynamics 365 seamlessly works in conjunction with Office 365 and Outlook as well as with LinkedIn which gives you access to even more data through Microsoft Relationship Sales (Dynamics 365 Sales + Linkedin Sales Navigator).
- Dynamics 365 has been more reporting functionality than NetSuite CRM+.
As with its productivity counterparts such as SharePoint, the number of functions and capabilities can be overwhelming to new users, and can prolong set-up.
NetSuite CRM+- Simplistic reporting functions which are pain free and user friendly.
- Third-party integrations well supported through SuiteTalk thus allowing web-to-NetSuite integrations to be built by developers and users.
- Although, NetSuite support many third-party integrations, it still struggles with the integration capability needed for productivity tools such as Skype.
- Difficult process for users looking for customer support as NetSuite is very costly for access to support.

Next Steps

Selecting the right CRM solution for your business largely revolves around what your business requirements are and being able to evaluate potential partners and how they can tailor their solutions to match your exact needs.

If you are interested in finding out more about how a customised Dynamics 365 solution can transform the way you work, please do get in touch with one of our of Dynamics 365 experts today to discuss all the options available for you.

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