For business management solutions email us or call 020 3004 4600
Our specialists in Dynamics 365 support for SMEs are on hand to help you improve your Dynamics 365 system by providing specialist insight, user training, technical support & advice when you need it.
Here at Advantage, we have a UK based Service Team that provide technical support to clients in London and all over the UK. We provide onsite and remote technical assistance during Monday to Friday between 8am & 6pm to small and medium sized businesses.
Our Dynamics support packages can be flexible in that they can be specifically tailored to your individual requirements and costs are calculated based on a number of different factors that add to the complexity of your Dynamics 365 setup such as the number of users supported.
We provide five different Dynamics 365 support packages that are tailored to suit your specific business requirements. All of our packages include basic maintenance and support as well as access to Microsoft learning. These packages can be broken down into the following:
Essentials support package - Includes all of the above
Bronze support package - Includes all of the above plus 10 hours consultancy time, access to UK based help desk, help with basic Dynamics 'How to' questions, help with operational issues & customer portal access.
Silver support package - Includes all of the above plus 20 hours consultancy time, access to UK based help desk, help with basic Dynamics 'How to' questions, help with operational issues, customer portal access, access to Advantage learning content, SLA Backed, 3 hours complimentary training, 2 hours of monthly "technical consultant" surgery access & bi-annual consultant reviews.
Gold support package - Includes all of the above plus 30 hours consultancy time, access to UK based help desk, help with basic Dynamics 'How to' questions, help with operational issues, customer portal access, access to Advantage learning content, SLA Backed, 6 hours complimentary training, 4 hours of monthly "technical consultant" surgery access, a named Technical Account Manager and quarterly consultant reviews.
Platinum support package - Bespoke plan tailored to your exact requirements
Relationships, unfortunately, breakdown. You and your business needn’t stay in an unhappy relationship should issues arise. Microsoft will process a partner transfer at any point should there be no on-going commercial dispute.
As with most contracts a notice period does apply. If you are planning on switching partners, you need to give your current partner at least 90 days’ notice prior to your renewal date.
For more information on switching partners and getting the very best in Dynamics 365 support, contact our team of Dynamics 365 experts today.
Our Support Experts can fully support SMEs across the UK both remotely & onsite.
Our Dynamics 365 Support team are experienced in Microsoft Dynamics product support.
Our Dynamics 365 Support team are all based in the UK giving you peace of mind.
Our Specialist team are on hand to support your business during Mon to Fri between 8am & 6pm.
The technology you use to power your business should be helping you succeed, not getting in your way. If you want to transform the way you work and get the most out of your business, get in touch with Advantage today.
Contact Us Today 020 3004 4600
