Dynamics 365 Customer Insights | Advantage Business Systems

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Dynamics 365 Customer Insights

Provide unmatched customer experiences with leading Business Intelligence and analytics with Dynamics 365 Customer Insights.

Contact us today to get started

What is Microsoft Dynamics 365 for Customer Insights?

Microsoft Dynamics 365 for Customer Insights is a state-of-the-art Customer Data Platform (CDP) created to give users the information and advice they require to give their customers only the very best service. The service brings in data from multiple channels such as campaign responses, loyalty redemptions as well as any other previous customer service interactions. You will find that data is delivered via customer profiles which gives you real-time data and next actions to take.

Get in touch to transform the way you manage data

What are the key features of Dynamics 365 for Customer Insights?

See data in digestible forms

By using the intuitive dashboards makes it easier for users to prepare data.

Business data in real time

Seamlessly review individual customer data at every point of the buyer lifecycle in real time.

Personalise the experience

Easily personalise and tailor the overall customer experience to increase satisfaction.

In depth data analysis

Easily have a 360-degree view of your business from any device, channel or app.

Predictive analysis

Seamlessly find cross-sell and up-sell opportunities at the click of a button.

Familiarity

As a Microsoft product, the look and feel is the same as Microsoft Office.

How can your business benefit from Dynamics 365 for Customer Insights?

Gain a full 360-degree view of your customers

Easily gain a full 360-degree view of your customers 24/7, where you can easily access key insights about their behaviour and needs.

Artificial Intelligence learning

With a leading AI machine learning technology provided by Microsoft, you will discover relationships and unify all your customer data across a number of different sources.

Take advantage of new opportunities/leads

Build confidence in taking action based on accurate insights. This will enable you to level out your team resources and plan actions that will allow you to take advantage of opportunities.

Transform the way you work

The technology you use to power your business should be helping you succeed, not getting in your way. If you want to transform the way you work and get the most out of your business, get in touch with Advantage today.