How has the way we conduct business changed after the COVID-19 pandemic

There are no doubts that the COVID-19 pandemic changed the way we operated in both our personal and working lives. As a result, the key for many businesses has been to become more agile in order to adapt to any changes in customer requirements across the industries in which you operate.  

It doesn’t come as a surprise that both supply chains and orders change quickly, largely down to a whole host of different things such as bigger orders of smaller items, longer supplier lead times and customers looking to hold less stock. Being equipped to handle these market changes will enable your business to meet any supply chain challenges head on in a post-COVID world which is now vital in helping to guarantee that your business operations continue to run smoothly and effectively. 

As well as the above, the physical working environment has meant that we’ve had to change and evolve the way in which we work. This has seen the emergence of hybrid working where you combine office and home working, which has become the normal across many businesses which does highlight some additional challenges that need to be addressed. 

Making sure that your employees are able to access the latest information remotely along with being able to easily share and collaborate with co-workers is vital in being able to be effective when working from home.  

This is where making sure that your business has the right ERP and CRM software in place is vital to making sure that all your employees can access the systems no matter where they are located or what device they are using. This will allow you to have one place where you can access all your business data, enabling all employees to access the latest information in addition to real-time updates on customer activity to allow them to make fast & data-driven decisions. 

You will see that digital transformation has developed at a rapid rate both before and after COVID-19, highlighting the fact that your business will need to adapt as well as embrace new technology to put yourself in the best position to thrive in an ever-changing business world. 

All of your technology should seamlessly integrate and work together whether it be taking a phone call and adding it to CRM, receiving a customer order which is added automatically to your ERP solution right through to dispatching goods along with real time customer delivery updates. 

Today’s evolved business world requires businesses to be adaptable, agile and able to make use of appropriate technology to keep their business running smoothly. Through the use of both leading ERP and CRM solutions being able to evolve to keep up with these changes has never been simpler. 

Next Steps? 

If you are a business that is looking to take the next step towards a full digital transformation by implementing the latest CRM systems and latest ERP systems then please get in touch with our team of experts today to discuss all your specific needs. 

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