Process Change for Logging Dynamics Support Calls

After much deliberation and a full review of the support calls taken, we've decided to make a change to our case acknowledgment emails which include a table of necessary information required by our Support Teams to deal with cases relating to error messages and application issues.

If your initial support request has not included this information, you will be asked to enter it in the table provided to ensure we can start work on the case. This will benefit us all as it will speed up the process of support call logging, analysis and resolution.

You can download a copy of the table here.