2021 Release Wave 1: What new features will be coming to Dynamics 365 and the Microsoft Power Platform?

Towards the end of January, Microsoft announced its plans for the incoming Wave 1 release which will be providing several new & improved features to the Dynamics 365 applications as well as the Microsoft Power Platform. 

In this blog article, we’ve got one of our in-house Dynamics 365 consultants to take us through some of the best new features that will be released for Dynamics 365 and the Microsoft Power Platform as part of the Wave 1 release that will be rolled out between April 2021 and October 2021. 

NB: It is important to note that these new features are subject to change. 

What is coming to Dynamics 365 Marketing in the 2021 Release Wave 1 update? 

It goes without saying but over the course of the last year the way in which customers engage with brands has changed significantly which has meant that businesses have had to quickly adapt to their everchanging needs and expectations. Therefore, in order for businesses to forge strong relationships, they need to use personalisation more, showcase value & prove they understand the needs of their customers. 

This is partly why Microsoft for this update have decided to focus more on personalisation, more out of the box channels and to give businesses better access to data. 

Improved out of the box Analytics 

Following the Power BI driven AI dashboards of Customer Insights and Sales Insights, D365 Marketing will have an analytics dashboard to report on Customer Journeys and the effectiveness of campaigns and related activities.