Customer Service

Just because a customer has agreed to do business with you, doesn’t mean you’ve got them in the bag. In fact, it’s at this point, more than any other, where what you do and how you do it has the most impact. Not only are existing customers the ones who keep you afloat, they’re also your biggest lead to new business. Keep them happy and they’ll become your most avid promoters. 

Be proactive. Microsoft Dynamics provides you with the tools to set processes and systems in place that help you better understand how your customers are tracking and what you need to be doing to keep them satisfied. Predict potential issues or hurdles with the power of analytics and Business Intelligence.

When issues do arise, give your customers the skills they need to solve the problem for themselves, or provide them with various touch points so they can contact you wherever and whenever they need. Implement clear SLAs along with case management workflows so you can be aware of when issues have been resolved, or when they’re at risk of escalating.

With the help of Microsoft Dynamics for Customer Service, you can be sure you’re giving your customers the very best service.