Advantage is delighted to reveal the launch of its brand-new support portal to be used by Advantage's existing customers to log support cases as well as giving them access to a whole host of useful articles on how to make better use of their existing ERP systems such as Dynamics GP, Dynamics NAV & Business Central.
How can Advantage customers access this new support portal?
The easiest way for Advantage customers to access this new support portal is to go to the following URL: https://advantagecustomerportal.powerappsportals.com/ and use their provided login details to get access to the portal.
How do you use our new support portal?
If you don’t know how to use our new support portal, no need to worry as we’ve put together a step-by-step video guide to help you to get started which you can watch via the video below.
What are the key benefits of using our new support portal?
Some of the benefits that can be gained from using our new support portal are as follows:
- Cases can be logged at any time of the day, which is useful if you work outside of UK office hours. The case is then ready to be worked on as soon as the team are back in the office.
- The timeline is visible on each case showing the dialogue between the call logger and our support consultants in resolving the case, giving transparency on the ability to look back on the resolutions provided to them.
- The ability to access a growing library of knowledgeable articles for FAQs and ‘How To’ documents and videos.
Next Steps?
If you are a business that is unhappy with your current Microsoft Dynamics Support partner and are keen to make the move over to Advantage to take advantage of our brand-new support portal and resource of useful articles, then please get in touch with us today to discuss your specific business requirements.
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