LONDON, 4 April 2016: Advantage Business Systems has announced it has achieved ‘Silver Cloud Customer Relationship’ competency. In another string to Advantage’s bow, Silver Cloud competency demonstrates Advantage’s expertise in cloud based Customer Relationship Management (CRM) and their ongoing commitment to delivering high quality service to each customer.
To earn a Silver Competency, Microsoft partners such as Advantage must:
- Pass a series of exams, designed to show knowledge and proficiency with Microsoft Dynamics CRM software
- Submit customer references of work carried out
- Employ a specific number of Microsoft certified professionals.
Meeting all of these criteria ensure that a Microsoft Partner such as Advantage can deliver the high quality level of service Microsoft expect them to.
Justin Bown, Director of Customer Relationship Management and Business Intelligence at Advantage says: “Achieving Silver Cloud Customer Relationship competency further enhances Advantage’s portfolio of cloud based solutions. Cloud technology continues to dominate business as 95% of businesses(1) are now using some sort of cloud based solution. The cloud offers a cost effective, agile mobile and scalable solution to your business.”
In 2015, Advantage achieved Silver CRM Competency(2) and Silver Midmarket Solution Provider(3) competency. Adding Silver Cloud CRM to this list showcases Advantage’s breadth of expertise and continued commitment to maintaining their expertise with Microsoft Dynamics products.
Justin adds; “Coupled with our ‘Silver CRM Competency’, we have the flexibility to offer our customers CRM solutions based in the cloud, on premise or adopt the ever popular hybrid cloud approach. Offering these range of solutions empowers our customers to make a choice that suits their business requirements.”
The future continues to be bright for Advantage with further Microsoft accreditations in the pipeline. Managing Director of Advantage, Mark Howe says: “I am extraordinarily proud of the work our CRM team undertook to achieve the accreditations over the last 12 months. As one of few Microsoft partners globally and the only one in the UK to offer ERP, CRM Managed Services and IT Support, we’re uniquely poised to meet our customers’ business challenges.”
“I’ll be working with Justin and the CRM team, to earn further Microsoft competencies in CRM to solidify our position as a leading Microsoft partner in CRM”
