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In an increasingly crowded market which CRM do you choose? We've put together a Dynamics 365 vs Salesforce comparison table to help you think about your business requirements and to aid your decision making:
Latest Version Dynamics 365 |
Latest Version Versions progressively updated |
Versions Business Edition and Enterprise Edition |
Versions Lightning Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited |
Licensing Monthly subscription fee is paid for each user |
Licensing Monthly subscription fee is paid for each user |
Price Range £3.77-£158.36 per user, per month |
Price Range £20-£240 per user, per month |
Mobile Compatible Android, iOS and Windows Phone |
Mobile Compatible Android, iOS and Windows Phone |
Size of Company SMEs, Enterprise (1-1000+) |
Size of Company SMEs, Enterprise (1-1000+) |
User Range Unlimited |
User Range Varies depending on what package is chosen |
Client Base 40,000 companies |
Client Base 100,000+ companies |
Multi Site Yes |
Multi Site Yes |
Multi National 45 Languages, Available in 130 Countries |
Multi National 18 Languages |
Analytics Power BI included and embedded insight and analytics through customisable charts and dashboards. Embedded Excel capability. |
Analytics Analytics provided by Wave Analytics for a monthly subscription fee |
Training Online 'Get Started' content and 'Self Help Resources' are included in the subscription fee. Structured Dynamics 365 training sessions are also available for an additional fee |
Training A 'Getting Started' online catalogue is included in subscription fee. Extra training for a fee. |
Available on Cloud? Yes |
Available on Cloud? Yes |
Add Ons 1200+ Applications built by a network of trusted partners |
Add Ons 2,600+ Applications available in the Salesforce AppExchange |
Flexibility Dynamics 365 is an ideal choice for small and midsize businesses looking for a low cost but highly functional solution that integrates applications you already use and know. |
Flexibility Salesforce is an ideal option for organisations that have a large budget at your disposal. Salesforce can be tailored for specific business needs using an array of customisable add ons. |
Maturity Dynamics CRM 1.0 launched in 2003 with the latest release Dynamics 365 launched in 2016 |
Maturity Salesforce launched in 1999, with the backing of various executives from technology company Oracle. |
SLA (Service Level Agreement) 99.9% |
SLA (Service Level Agreement) SaaS SLA is only provided if the customer requests and negotiates it with Salesforce directly |
Life Cycle & Support Microsoft typically updates CRM every 2 months. |
Life Cycle & Support Salesforce release updates as and when required. Major updates are documented on the Salesforce release notes page. |
Architecture .NET, JavaScript |
Architecture APEX, Visualforce, AJAX, HTML |
Database |
Database Oracle, SQL |
SaaS Platform |
SaaS Platform Oracle Linux, Oracle Exadata, Oracle Database and the Java platform |
Office Suite |
Office Suite No |