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To keep your business growing and competing you need a Customer Relationship Management (CRM) system for your customer engagement, marketing and sales generation.
But which one to choose?
In an increasingly crowded market which CRM do you choose? We've put together a Dynamics 365 vs Salesforce comparison table to help you think about your business requirements and to aid your decision making:
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Latest Version Dynamics 365 |
Latest Version Versions progressively updated |
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Versions Business Edition and Enterprise Edition |
Versions Lightning Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited |
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Licensing Monthly subscription fee is paid for each user |
Licensing Monthly subscription fee is paid for each user |
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Price Range £3.77-£158.36 per user, per month |
Price Range £20-£240 per user, per month |
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Mobile Compatible Android, iOS and Windows Phone |
Mobile Compatible Android, iOS and Windows Phone |
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Size of Company SMEs, Enterprise (1-1000+) |
Size of Company SMEs, Enterprise (1-1000+) |
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User Range Unlimited |
User Range Varies depending on what package is chosen |
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Client Base 40,000 companies |
Client Base 100,000+ companies |
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Multi Site Yes |
Multi Site Yes |
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Multi National 45 Languages, Available in 130 Countries |
Multi National 18 Languages |
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Analytics Power BI included and embedded insight and analytics through customisable charts and dashboards. Embedded Excel capability. |
Analytics Analytics provided by Wave Analytics for a monthly subscription fee |
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Training Online 'Get Started' content and 'Self Help Resources' are included in the subscription fee. Structured Dynamics 365 training sessions are also available for an additional fee |
Training A 'Getting Started' online catalogue is included in subscription fee. Extra training for a fee. |
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Available on Cloud? Yes |
Available on Cloud? Yes |
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Add Ons 1200+ Applications built by a network of trusted partners |
Add Ons 2,600+ Applications available in the Salesforce AppExchange |
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Flexibility Dynamics 365 is an ideal choice for small and midsize businesses looking for a low cost but highly functional solution that integrates applications you already use and know. |
Flexibility Salesforce is an ideal option for organisations that have a large budget at your disposal. Salesforce can be tailored for specific business needs using an array of customisable add ons. |
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Maturity Dynamics CRM 1.0 launched in 2003 with the latest release Dynamics 365 launched in 2016 |
Maturity Salesforce launched in 1999, with the backing of various executives from technology company Oracle. |
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SLA (Service Level Agreement) 99.9% |
SLA (Service Level Agreement) SaaS SLA is only provided if the customer requests and negotiates it with Salesforce directly |
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Life Cycle & Support Microsoft typically updates CRM every 2 months. |
Life Cycle & Support Salesforce release updates as and when required. Major updates are documented on the Salesforce release notes page. |
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Architecture .NET, JavaScript |
Architecture APEX, Visualforce, AJAX, HTML |
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Database |
Database Oracle, SQL |
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SaaS Platform |
SaaS Platform Oracle Linux, Oracle Exadata, Oracle Database and the Java platform |
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Office Suite |
Office Suite No |
The technology you use to power your business should be helping you succeed, not getting in your way. If you want to transform the way you work and get the most out of your business, get in touch with Advantage today.
Contact Us Today 020 3918 3445
