Ever at the forefront of innovation Microsoft have revealed their plans for new Dynamics 365 AI applications as well as exciting announcements for Dynamics 365 Remote Assist and Dynamics 365 Layout.
It will always be a challenge to stay on top of the cutting edge of innovation in order to streamline business processes and encourage and manage growth. The business applications need to make people more efficient, be a unified system that break silos and give an in-depth overview of the business and those that interact with it.
Dynamics 365 was introduced to eradicate these traditional silos between CRM and ERP to reformulate modern, integrated, intuitive and adaptable solutions that are combined with Office 365 and built on Microsoft Azure. Since then new updates that helps overall IT security have kept Microsoft at the forefront of innovation.
The new AI and mixed reality applications allow Microsoft to revolutionise organisations even further with more capabilities and business applications. Let’s take a look at a few of the Microsoft announcements.
Dynamics 365 + AI
Dynamics 365 AI will deliver out of the box insights that brings together disparate data and infuses it with advance intelligence to make better business decisions. With these insights being taken through the strength of Azure, the Common Data Service and Microsoft Power BI there is a variety of intricate business scenarios this wealth of data can be used to address.
Dynamics 365 AI for Sales
AI will enable your sales team to prioritise with real time data to focus on the most important deals, answers to the most pressing questions, have a view of important metrics such as their sales pipeline as well as valuable insights that empower the coaching of their teams.
Dynamics 365 AI for Customer Service
Microsoft’s AI and natural language understanding of customer data can create automated insights that help guide employees to take suitable action. Users are also able to leverage virtual agents to help lower support costs and provider slicker customer experiences. All of this is able to be done without an in-house AI expert or without writing any code.
Dynamics 365 AI for Market Insights
Gain deeper insights that further empower your marketing, market research and social media teams to make better decisions with the market data that is gathered. Dynamics 365 AI for Market Insights allows marketers to improve customer relationships with web and social insights, allowing them to engage with relevant trends and conversations faster. These teams need to be nimble and fluid and Dynamics 365 AI allows your team to be reactive immediately.
Dynamics 365 + Mixed Reality
Since the release of the Microsoft HoloLens two years ago there has been great development from the team as they understand more of what customers and partners want. With an overwhelmingly positive commercial response, there has been increased demand for the product.
Many employees don’t just want information on a 2-D screen, but require contextual data and information delivered in a timely fashion to be truly effective.
Mixed reality technology aims to empower employees to do exactly that. Remote collaboration and assistance have helped many companies operate in a safer work environment serving as a connection point between remote experts and first line workers, cutting down costs and risks. Check out Microsoft Dynamics 365 Remote Assist in action here.
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