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How to view your Subscription Management records in ClickDimensions

In our recent blog post, we covered how to setup a Subscription Management page in ClickDimensions within Dynamics 365. In our latest tips & tricks article, we will be showcasing the different records (Posted Subscription Records and Posted Preference Records) that are created when someone submits their subscription preferences through the Subscription Management page and where to find these records from within Dynamics 365.

Posted Subscription Records

The 'Posted Subscription Record' is created after a submission has been made which essentially provides a snapshot of all the preferences that have been selected during the submission of a Subscription Management page.

How to view Posted Subscriptions in Dynamics 365

Step 1: To view all the posted subscriptions within Dynamics 365, go to 'ClickDimensions' then select 'Posted Subscriptions'.

How to view posted subscriptions in Click Dimensions

ImageActive Posted Subscriptions in Click Dimensions

Step 2: You can now view all the posted subscriptions that have come in via the Subscription Management page.

Posted Preference Records

Each Posted Subscription record submitted includes individual Posted Preferences records. These records are created for every Subscription List that is visible on the Subscription page which records the individual's specific preferences for each Subscription List.

For example, if you have setup ten Subscription Lists as options for users, you will then have ten Posted Preference records created.

A Posted Preference record will show an individual's specific preference for a specific Subscription List and will reveal how this information was obtained.

How to view Posted Preferences in Dynamics 365

Step 1: To view all the posted preferences within Dynamics 365, go to 'ClickDimensions' then select 'Posted Preferences'.

How to view posted preferences

ImageActive Posted Preferences in Click Dimensions

Step 2: You can now view all the individual posted preferences that have been created within each Subscription List in Click Dimensions.

If you are struggling to view your Subscription Management records or are struggling to get to grips with ClickDimensions within Dynamics 365, require some additional Dynamics 365 support, tailored ClickDimensions training or a one to one consultation, then please get in touch with Advantage today to discuss your specific business requirements.

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